Refund policy

Return and Refund Policy

Thank you for supporting Clarity Mail Club, operated by Rise Above Solutions LLC. Each envelope is created, printed, packed, and mailed with care as part of a small-batch snail mail experience.

Because of the nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds once an order or subscription payment has been processed.

Subscription Payments

Clarity Mail Club is a subscription-style mail experience. Once a subscription payment has been processed, that envelope episode is considered in progress and is non-refundable.

Customers may cancel their subscription at least 5 days before their next billing date to avoid future charges.

Canceling your subscription stops future charges, but it does not refund payments that have already processed.

Shipped Orders

We do not offer refunds for shipped orders, change-of-mind purchases, subscription payments, or incorrect shipping information entered at checkout.

Please make sure your shipping address and order details are correct before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

We will review the situation and may offer a replacement if applicable.

Missing or Delayed Mail

Once an envelope is handed over to USPS, delivery timing is outside of our control. Tracking may not be available for standard envelope mail.

If your envelope appears to be missing or significantly delayed, please contact us, and we will do our best to assist.

Contact

For questions about your order, please contact:

Rise Above Solutions LLC
PO Box 1867
Candler, NC 28715
Phone: 828-333-7285
Email: hello@claritymailclub.com